Job Description

Associate IT Specialist – Mobility Services

Job Type: Full-Time | Location: Nashville, TN (On-Site)

Optomi, in partnership with a premier client of ours, is seeking an Associate IT Specialist to join the IT Mobility Services team supporting a growing enterprise environment. This role will provide hands-on support for mobile and end-user technology, including device provisioning, troubleshooting, and user support. The position will also play a role in preparing technology environments for newly acquired facilities and helping maintain consistent IT services as the organization continues to expand.

What the Right Candidate will Enjoy:

• Supporting a growing enterprise environment with a focus on mobile and end-user technology!
• Hands-on device provisioning, configuration, troubleshooting, and deployment!
• Collaborating with internal IT teams and end users to maintain reliable technology services!
• Opportunity to gain exposure to enterprise Mobility Services and large-scale technology operations!

Experience of the Right Candidate:

• Experience providing IT support, device provisioning, or end-user technology support.
• Familiarity with mobile devices, endpoint technologies, and common hardware/software troubleshooting.
• Strong customer service and communication skills with the ability to work directly with end users.
• Ability to troubleshoot issues methodically and escalate more complex problems when appropriate.
• Comfortable working in a fast-paced environment with changing priorities.
• Strong organizational skills and attention to detail when provisioning and deploying technology.
• Associate's degree, technical training, or equivalent hands-on IT experience preferred.

Responsibilities of the Right Candidate:

• Provision, configure, deploy, and troubleshoot mobile and end-user devices.
• Provide day-to-day Mobility Services support to end users and resolve hardware, software, and connectivity issues.
• Assist with technology readiness activities for newly acquired facilities, including device deployment and operational preparation.
• Coordinate with internal IT teams to ensure technology is ready to support new locations and users.
• Help maintain continuity of service and operational quality during periods of rapid organizational expansion.
• Track, document, and maintain device and support activities according to established processes.
• Identify recurring issues and opportunities to improve Mobility Services processes and user experience.
• Support the team as Mobility Services scales to meet the organization's growing enterprise footprint.

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